Emergency repair
A stopped line is losing money by the hour. Tell us the machine and the symptom, and we will tell you what we need to bring.
What is included
- Diagnosis by phone first, so we arrive with the right parts
- On-site fault finding and repair
- Temporary workaround where a permanent part needs ordering
- The root cause, in writing, so it does not repeat
Common questions
- What should I tell you when I call?
- The machine brand and model from the nameplate, what the machine was doing when it stopped, and any error code on the display. A photograph of the nameplate and of the fault is worth more than a long description.
- What if the part is not in Egypt?
- We will tell you honestly, on the call, rather than after you have waited. Where a permanent part must be imported we will look for a workaround that gets the line running in the meantime, if one exists that is safe.
- Do you work outside normal hours?
- Textile mills run shifts, and faults do not respect office hours. Ask us about response arrangements for your site.